Choose the content
Tell us which pages and information SourceKB should use. We prepare the answers; you approve each one before it goes live.
Explore approved sources →How it works
From your content to helpful answers.
A simple flow that keeps you in control: approve what SourceKB can use, answer visitors from those sources, and hand off when a person is needed.
01Approved contentWebsite · FAQs · Documents · Policies
→02TVisitor asks“Do you offer international shipping?”
→03✦Answer or hand offA source-backed answer, or the right next step.
The workflow
Every answer has a clear path.
Visitors ask naturally
Visitors pick one of the languages you offer and type their question. SourceKB looks for a matching answer in your approved content.
About language support →Answer, with a link
When an approved answer covers the question, the visitor gets it, with a link to the right page on your site where that helps.
See business examples →Hand off with context
If the question needs a person or a booking, the visitor gets the next step: your booking page, or your enquiry form with their question filled in.
See the handoff steps →Knows its limits
It knows when to hand it off.
For a booking change, SourceKB opens your enquiry form with the visitor’s question already filled in. The visitor sends it; SourceKB sends nothing on its own.
Visitor“Can you change my booking?”
→SourceKBEnquiry form, question filled in
→Your teamReceives it through your own form