Bright SmileDental clinic
Try the conversation.
Ask the questions this business gets every day. Links open the pages a visitor would land on.
✦Bright Smile
Clinics and practices
The answers reception gives, at any hour.
A dental practice whose reception spends the morning on the same practical questions. The assistant answers them from the clinic’s approved pages and sends anything medical to a person.
✦Who would I see for a first consultation?
First consultations are with Dr Elena Rossi, our general dentist. Pick a time that suits you on our booking page.
Team page · From approved contentInvented example. Bright Smile is not a real business. The questions and answers show how SourceKB works; this page shows no made-up results.
01
The business
Bright Smile is a practice with three dentists and a hygienist, two minutes from the station. Patients already book online through the clinic’s booking system.
The phone still rings with questions the website answers somewhere: who a new patient will see, how to find the second floor, what to bring, whether children are seen. Each call takes a receptionist away from the patient at the desk.
02
The questions they kept getting
By phone, by email and at the counter, in their customers’ own words.
- “Who would I see for a first consultation?”
- “How do I get there, and is there parking?”
- “What should I bring to my first visit?”
- “Do you see children?”
- “I have toothache. Can I come in today?”
- “Can I move my appointment to next week?”
03
What they gave SourceKB
Content they already had. Nothing new was written for the assistant.
Team page
Who the dentists are and who sees new patients.
First-visit guide
When to arrive and what to bring.
Practice information and directions
Address, floor, parking and public transport.
Emergencies page
What to do about pain outside opening hours.
04
The answers they approved
Bright Smile checked and approved each answer before any visitor saw it. Here are a few.
Visitor asksWho would I see for a first consultation?
From Team page
First consultations are with Dr Elena Rossi, our general dentist. Pick a time that suits you on our booking page.
Visitor asksDo you see children?
From Team page
Yes. Dr Marc Keller sees children from the age of three.
Visitor asksI have toothache outside opening hours. What do I do?
From Emergencies page
Call the regional dental emergency line listed on our Emergencies page. It’s staffed at night and at weekends.
05
What it doesn’t do
The limits matter as much as the answers.
Never books or moves appointments
Booking stays in the clinic’s own booking system. The assistant links to it; it doesn’t confirm anything in the chat.
No medical advice
Symptoms and treatment questions go to a person. The assistant doesn’t assess pain or suggest treatment.
No health details collected
It doesn’t ask patients for names, dates of birth or symptoms in the chat.
Exactly the approved wording
Reception approves every answer. The assistant picks one of those answers; it doesn’t write new ones.
06
Is this you?
If most of these sound familiar, SourceKB is likely a good fit.
- Reception answers the same practical questions every day.
- Patients already book online, but still call to ask first.
- You need to be strict about what is said to patients.
- Your patients speak more than one language.
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